Q. How do I start selling tickets on DontStayIn.com?

A. You can find the link to set up tickets at the top of your promoter page. From here, it only takes 3 clicks to set up a ticket run on your event.

Q. How do I get the money I have earned from ticket sales once my event has finished?

A. Once your event has finished, your ticket money will automatically be released onto your promoter account. From here, you can either spend this money with DSI, or you can contact your account manager and request that the money be paid direct to your bank account. Please note that any outstanding invoices get automatically paid off when your ticket money gets released onto your account.

Q. How many tickets can I sell?

A. You can sell 1 ticket, or 1000 tickets, it doesn’t matter. DSI doesn’t charge you at all for selling tickets.

Q. Do you send out physical tickets? / Do I need to send you my tickets for you to post out?

A. Our ticket system operates on an e-ticket basis. We provide you with a door list, giving details of the people who have purchased tickets, along with the last four digits of their credit card. The user must show the card used to buy the ticket at the door, so that you can verify their card details and allow them entrance. We are currently unable to send out postal tickets, but do plan to review this in the near future.

Q. How do I verify the purchaser of the ticket i.e. Is there a physical ticket?

A. We do not send out physical tickets; all tickets that are sold on our site are virtual e-tickets. Once the ticket run has been closed, we will provide you with a list of punters who have bought a ticket to your event. This list shows you their full name, how many tickets they have bought, and the last four digits of the card they used to buy the tickets.

In order to minimise any fraud, it is very important that you always check the customer’s card details against the list we provide you. If the numbers and name do not match, they must be refused entry, and you must advise us as soon as possible of this.

Q. How much does it cost me to sell tickets with you?

A. Nothing, zilch, nada! Its completely free to use. We cover our costs by charging a booking fee on each ticket sold.

Q. How much is the booking fee?

A. We charge 10% of the ticket price plus 50p.

Q. How do I get a ticket run to start straight after another one has sold out?

A. You can easily do this when setting up your second ticket run for your event.

Click “Advanced options” when setting up the new ticket run, and then choose which ticket run you wish to follow from the drop down box.

The ticket run will not start before the ticket run it follows has ended or sold out. For example, Regular tickets would follow Early Bird tickets.

Q. How do I refund tickets?

A. Please contact your account manager with details of the tickets that need to be refunded, and we will process the refunds for you. Please note that in some circumstances it may be necessary to levy a small charge to cover our costs in dealing with the refunds.

Q. How do I find out which users have bought tickets?

A. Once your ticket run has closed, you will be emailed the door list, showing the names of the people who have bought tickets. We do not provide the DSI usernames of people who have bought tickets.

Q. How do I see how many tickets I've sold?

A. You can find a list of all your ticket runs, and how many tickets you’ve sold on each run, under the tickets section of your promoter account.

Q. How do I get the doorlist?

A. You are automatically emailed the door list from your ticket run once it closes. You are also able to view the door list under the tickets section of your promoters account.

Q. Can I have the email addresses/phone numbers of the users who have bought tickets?

A. Our obligations under the Data Protection Act and the contractual terms we have with our users unfortunately mean that we can not release users’ personal information.

You are of course, however, more than welcome to communicate with them via the site, and we also invite them to join your party group whenever they buy a ticket to your event.

Q. Do I need to be VAT registered in order to sell tickets?

A. No you do not need to be VAT registered to sell tickets on DSI, but we do need to know your VAT status so that we sell tickets correctly on your behalf. Please make sure that you have advised us of your VAT status, and that you update us as soon as possible should this ever change.